Refund policy

SOSCAN returns and refunds

Last updated: October 26, 2026.

Change of mind: 30 days

You may request a return within 30 days after delivery for an unused item in new condition with its accessories. Email support@sos-can.ca with your order number for return instructions and the return address. Proof of purchase is required.

For a simple change of mind, you pay return shipping. Original shipping charges are not refunded unless required by law. We charge no restocking fee. Do not return an item containing personal information: erase the information written on its NFC chip before sending it. If a defect prevents erasure, tell us so that we can agree on an appropriate procedure.

Defective or damaged items and order errors

Contact us with a description of the problem and, if possible, photographs. We cover necessary return shipping when a defect or error is our responsibility and offer an appropriate remedy. The 30-day period and unused-condition requirement do not limit your legal warranties or other rights.

Refunds and cancellation

After receiving and checking a voluntary return, we confirm our decision. Approved refunds are issued to the original payment method within 10 calendar days, or any shorter period required by law. Your financial institution may take additional time to display the refund. To cancel before shipment, contact us promptly. If an item has already shipped, the return process applies, without limiting any statutory cancellation right.

Legal warranties and mandatory consumer remedies apply independently of this policy. A defective item does not become final sale merely because it was configured or opened.