Shipping policy

SOSCAN shipping policy

Last updated: October 26, 2026.

SOSCAN product orders ship to eligible Canadian addresses offered at checkout. Available shipping options, charges and estimated delivery times are displayed before you confirm your purchase, based on your address and order. Applicable taxes are shown separately.

Processing and tracking

We process confirmed orders according to product availability. If an item cannot be shipped as expected, we will contact you to agree on a solution, without limiting your cancellation rights. A shipping confirmation and tracking number, when provided by the selected service, are sent by email.

Address, delays or missing parcels

Check your address before paying. To request a correction or report a delay, damage or missing parcel, email support@sos-can.ca with your order number. We follow up with the carrier and offer an appropriate solution. You do not have to resolve a delivery problem with the carrier on your own. Your statutory remedies remain available.

Our correspondence address appears in our contact information. Ask for return instructions before sending merchandise; the correspondence address is not automatically the return address.